The Hidden Factory
The Hidden Factory is a term that refers to activities in
an operation or standard operating procedure (SOP). A few
examples of Hidden Factories are workarounds, rework, or any of the 7
wastes, which I will describe below. Most organizations have some
form of a Hidden Factory and being able to “see” these hidden factories in an
organization requires learning to see what waste is and understanding that
waste in any operation — service or manufacturing — can be a substantial drain
on the bottom line, top line, on employee morale, shareholders and, most
importantly,...
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